Frequently Asked Questions
Why de Plume?
de Plume selects for exhibition artists at the forefront of their method: painting, sculpture, street art, printmaking, and installation. Our aim is to present works of innovation and quality that will resonate one hundred years from today. de Plume builds on more than twenty-five years of experience in the international arts community.
How much does shipping cost?
Shipping rates are calculated by the size of the package. We ship via UPS and USPS. We are based in Los Angeles and offer local LA delivery for $75 and free pickup from the gallery. Please email us at firstname.lastname@example.org with any specific shipping questions.
When can I expect my package to arrive?
Standard shipping time is 3-5 business days. All shipments are tracked, and we will email you your tracking information.
Is my shipment insured?
Shipping is fully insured and requires a signature upon delivery.
What happens if my work of art is damaged during shipment?
If your shipment arrives damaged, you must keep all packaging material in order to receive a full refund. Please email us at email@example.com with images of the damage so that we can expedite the refund process.
Do you ship internationally?
Please email us at firstname.lastname@example.org to arrange international shipping.
What is your return policy?
We make every effort to provide accurate images and descriptions on our website. If your purchase does not meet your expectations, please email us at email@example.com within 14 days of receipt of your artwork. We can offer you a store credit within 10 days of receiving the art back in good condition. You are responsible for all return packing and shipping costs.
How do I know that the artwork is authentic?
All works of art are signed by the artist unless otherwise stated. We ship each artwork with a Certificate of Authenticity signed by the founder of de Plume to guarantee that the work is authentic.